Terms of Service

Flipvo, LLC is a limited liability company based in Melbourne, FL, United States. "We", "us", and "our" mean Flipvo, LLC. "You" means the person or business making the purchase.

Flipvo, LLC operates more than one product brand, including Software Servants. Whichever brand's website you bought from, the seller is Flipvo, LLC, and these terms apply to that purchase. An individual product may also publish its own additional terms; where it does, those apply alongside these, and these govern anything the product-specific terms do not cover.

By buying from us, or by using something you bought from us, you agree to these terms. If you are buying on behalf of a company, you confirm you are authorised to bind it.

Across our brands, purchases fall into three shapes:

• Services — custom software development, consulting, and hourly working sessions, delivered by people.
• Recurring plans — hosting, maintenance, monitoring, and care work billed monthly or annually until cancelled.
• Digital products — software, tools, reports, and downloadable or account-based access, delivered electronically.

All prices are in US dollars (USD) and exclude any tax that may apply to you. Payments are processed by Stripe, our payment processor. Card details are entered with Stripe directly — we never receive, see, or store your full card number.

You are responsible for giving accurate billing details and for keeping a valid payment method on file for anything recurring.

If a payment fails we will retry it and contact you. Service may be suspended after 10 days of non-payment.

Recurring plans renew automatically — monthly plans on the same day each month, annual plans on the same date each year — until cancelled. Annual billing is charged as eleven months for twelve.

We may change plan prices with at least 30 days notice by email. A price change never applies to a billing period you have already paid for.

Digital products are delivered electronically — by download link, by email, or by access to an account — normally immediately after payment clears, and in any case without undue delay. No physical goods are shipped.

Services are delivered on the schedule agreed with you. Where a service depends on access, content, or decisions from your side, delivery timings move with them.

If something you paid for has not arrived, email us and we will fix it or refund it.

You can cancel a recurring plan any time before your next renewal date, from the billing portal link in any receipt, or by emailing us. Cancelling stops the next charge; your plan runs to the end of the period you already paid for.

Unused one-time consulting is refundable for 14 days from purchase. Duplicate or mistaken charges are refunded in full.

The full policy, including how annual plans and already-delivered work are treated, is set out in our refund and cancellation policy, which forms part of these terms.

This is the point of the practice, so it belongs in the contract and not just the marketing: custom software we build for you is yours. On full payment you own the source code we wrote for you outright, along with the repository, the deployment, and the data.

We keep no ownership stake, no exclusive hosting requirement, and no licence you have to keep paying for. You may take the code elsewhere at any time. We will not withhold source, credentials, or data as leverage in a billing dispute.

What each side keeps:

• Yours — your content, your data, your trade marks, and the custom code we wrote for you once paid for.
• Ours — our brands, names, logos, websites, and the general-purpose tooling, templates, and know-how we bring to the work and reuse across clients. Buying a service does not transfer these.
• Third parties' — open-source packages and third-party services stay under their own licences. We cannot transfer those to you and do not purport to.

When using anything we host, sell, or operate for you, do not:

• Break the law, or infringe anyone else's rights, including copyright.
• Publish or transmit malware, or attempt to gain unauthorised access to our systems or anyone else's.
• Send unsolicited bulk email from infrastructure we operate.
• Resell or redistribute a digital product as your own where the product's terms do not permit it.
• Deliberately overload or interfere with shared infrastructure other clients depend on.

We treat your business information, credentials, and unreleased work as confidential, and do not share them with anyone outside the service providers listed in our privacy policy, except where the law requires it.

We may describe work publicly — a case study, a screenshot, your name as a client — only with your agreement. Tell us no and the answer is no, permanently.

We aim for continuous availability and we monitor for outages, but no hosting is perfect. We do not offer a contractual uptime guarantee or service credits. Scheduled maintenance is announced in advance where we can, and kept out of business hours where possible.

Support runs during ordinary business hours, US Eastern time. Response times differ by plan tier as described on the plan.

We provide services and products with reasonable skill and care. Beyond that, and as far as the law allows, they are provided "as is" and we make no other warranty — including any implied warranty of merchantability or fitness for a particular purpose. We do not warrant that software will be uninterrupted or error-free.

Our total liability arising out of these terms is limited to the fees you actually paid us in the 3 months before the claim. We are not liable for lost profits, lost revenue, lost or corrupted data, or indirect or consequential losses.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

We may update these terms. Material changes are announced by email to active clients at least 30 days before they take effect, and the date at the top of this page moves. Continuing to buy from or use our services after that means you accept the updated terms.

These terms are governed by the laws of the State of Florida, United States, and the courts of that state have exclusive jurisdiction over any dispute arising from them.

Flipvo, LLC, Melbourne, FL, United States. Questions, notices, and anything else about these terms: flipvollc@gmail.com.